Everything a business of 20 to 500 staff needs from an IT department
One agreement, priced per user per month. No call-out charges, no surprise invoices, no separate vendor for the parts that break.
Stable in thirty days, in parallel with your current provider
Managed IT support in Dubai
What is an IT AMC?+
An annual maintenance contract for IT: a fixed monthly fee that covers helpdesk, monitoring, patching and support for an agreed estate. Lunet's IT AMC also includes security tooling, backup verification and licence management, and is priced per user so it scales with headcount.
How fast is the response?+
The SLA guarantees a 15-minute first response from a named Dubai engineer at any hour. Median in practice is around 11 minutes. Critical incidents such as a site outage or suspected breach are worked immediately.
Do you support both Windows and Mac?+
Yes, alongside iOS and Android devices under Intune. Servers, Microsoft 365, Google Workspace and common line-of-business applications are all within scope.
What happens outside office hours?+
The desk and the security operations centre run 24 hours a day, every day, including public holidays. Out-of-hours cover is included in the fee rather than billed separately.
Can we cancel?+
Agreements run on 30 to 90 days notice depending on tier. Documentation, credentials and configurations are yours and handed over in full.
Do you charge for site visits?+
No. On-site work needed to resolve a ticket is included. Project work such as an office move or a new site is quoted separately in advance.